At RepCheckup, we frequently discuss consumer trends and how much of an impact online reviews can have on a business. This week, we spoke to a few regular, everyday customers to find out how they really feel about online reviews.
Everyone knows about the golden rule, but, as a business owner, do you know how you can apply that to your online review responses? Make sure you’re keeping things positive, even if you’ve been left with a negative review. Learn more about the golden rule and negative online reviews in today’s blog.
“If it doesn’t make money, it doesn’t make sense.” Bouncing off this old saying, RepCheckup author, Jeff Quinn, discusses how online reviews can add value to your business all without costing you extra. Learn about how you can use online reviews to your advantage in today’s blog.
We love talking about reputation management, but how much does it really affect real, local businesses? Since we’re based in Buffalo, NY, we had a chat with local pizza shop owner, Jeff of Casa di Pizza, to talk about how online reviews come into play. Hear directly from a local business owner how reputation management can affect the daily activities of a business.
No one likes someone who judges silently without taking any action. So why are you being “that” person to your own business? Make sure you’re being more than just a silent critic and make sure you’re responding to all the online reviews your customers are leaving for your business.
Online reviews are useful for a lot of reasons, but one of the most valuable kick backs you get from online reviews is insight. Find out how online reviews can help you improve your own business and improve your client’s perspective on the value you add. If you want to take away a little something extra from online reviews, make sure you read today’s blog.
Fighting fake reviews is a valiant effort that all business owners have to participate in if they want to protect their online reputation. Make sure you know the proper way to respond to suspicious reviews and prevent them from damaging your business’s reputation. To help you out, we’ve put together our three favorite resources that you can use to combat fake reviews.
Have you ever noticed that the products and industries that are considered “interesting” or “sexy” are the ones that get not only the most overall reviews, but also the most passionate reviews as well? If you’re in a sensitive or boring industry, the reality of online reviews may not be as glamorous. Find out how you can still get helpful feedback from customers in today’s blog.