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Articles

Fighting fake reviews is a valiant effort that all business owners have to participate in if they want to protect their online reputation. Make sure you know the proper way to respond to suspicious reviews and prevent them from damaging your business’s reputation. To help you out, we’ve put together our three favorite resources that you can use to combat fake reviews.

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Have you ever noticed that the products and industries that are considered “interesting” or “sexy” are the ones that get not only the most overall reviews, but also the most passionate reviews as well? If you’re in a sensitive or boring industry, the reality of online reviews may not be as glamorous. Find out how you can still get helpful feedback from customers in today’s blog.

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Sometimes, we tend to ignore the bigger picture while focusing on the small stuff. In some cases, like online reviews, the problem may not always be that people are leaving bad reviews because they’re fickle, but because you actually have a customer experience problem!

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If a bad review was left that details a customer pointing their finger at a specific employee for their negative experience, it’s time to reflect. These situations are notoriously difficult to navigate. That’s why RepCheckup author, Scott, has written a guide to help you make the right decision.

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Find out what happens when a business reputation manager’s dog gets fleas in today’s blog. Sometimes, even the professionals get caught up in a nightmarish situation that revolves around – you’ve guessed it – online reviews!

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We’re most likely to pay attention to negative things in our lives, just as business owners tend to focus on negative reviews rather than what you can learn from it. Jeff has written a thought piece outlining what you can take away from each and every negative review.

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Your brand story is something that compels your current customers and target audience to become loyal and repeat customers of yours. So, how to online reviews fit into your brand story? RepCheckup author, Nancy, breaks down how online reviews play into social proof and can boost your brand’s story and influence online.

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Sometimes, we all get a little lost. In today’s blog, Jeff relates his experience of getting lost in his hometown with the way business owners must help clients reach their doorstep. By providing correct information on your online listings, potential customers can find you with ease.

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