At RepCheckup, we frequently discuss consumer trends and how much of an impact online reviews can have on a business. This week, we spoke to a few regular, everyday customers to find out how they really feel about online reviews.
Everyone knows about the golden rule, but, as a business owner, do you know how you can apply that to your online review responses? Make sure you’re keeping things positive, even if you’ve been left with a negative review. Learn more about the golden rule and negative online reviews in today’s blog.
If an employee was specifically named in a bad review, you can find yourself in a sticky situation where you’re stuck between a rock and a hard place. Make sure you know how to handle this situation appropriately and how you can use that review to improve your business processes to avoid this problem in the future.
“If it doesn’t make money, it doesn’t make sense.” Bouncing off this old saying, RepCheckup author, Jeff Quinn, discusses how online reviews can add value to your business all without costing you extra. Learn about how you can use online reviews to your advantage in today’s blog.
No one likes someone who judges silently without taking any action. So why are you being “that” person to your own business? Make sure you’re being more than just a silent critic and make sure you’re responding to all the online reviews your customers are leaving for your business.
Online reviews are useful for a lot of reasons, but one of the most valuable kick backs you get from online reviews is insight. Find out how online reviews can help you improve your own business and improve your client’s perspective on the value you add. If you want to take away a little something extra from online reviews, make sure you read today’s blog.
Curious about how some businesses can have so many reviews? Do you wonder how they are getting all these customers to leave feedback? In today’s blog, we’ve outlined three important points of customer experience that you need to know when it comes to making sure you have the best chance of succeeding online.
Sometimes, we tend to ignore the bigger picture while focusing on the small stuff. In some cases, like online reviews, the problem may not always be that people are leaving bad reviews because they’re fickle, but because you actually have a customer experience problem!