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For years, many healthcare organizations have struggled with whether or not they should be texting patients because HIPAA guidelines weren’t clear on the regulations for these interactions. Now, EMR & HIPAA have clarified their rules to include text message regulations that make it a lot easier for organizations to reach out to patients through text.

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Negative reviews are never fun, but when a doctor’s reputation is on the line….things get serious. More and more, we’ve seen stories chronicling how doctors are suing patients of theirs for leaving a negative review about them. So, if they don’t care – why are they suing?

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Google was issued a patent for a online review system that leverages a users location history and frequency of visits to determine the “decay point” of an online review. Read on to find out what Google is doing to better weigh the value of online reviews.

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Now that we’re in 2018, it’s time to start reflecting on the state of your online reputation and updating your strategies to make sure you stay on top of the game this year. To help you out, we’ve outlined 10 reputation management trends to look out for in 2018.

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With each new year, business owners who are managing their online reputations must face new struggles that could undermine the efforts of the previous year. 2018 is no different and here’s what you need to know.

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Google is constantly creating new ways to showcase their internal features, such as Google My Business reviews. This time around, Google has chosen to showcase snippets of reviews in their local search results. Now, more than ever, reviews are front-and-center!

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We believe that having a good catalog of online reviews about your business is key in edging our competition and maintaining your reputation online. Have you been getting a steady stream of new reviews? It turns out that 43% of patients read 3 or less reviews – what does this mean for you?

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We hate to yell “FAKE NEWS” here, but the real news is that fake reviews are everywhere these days. Fake reviews are especially damaging in the medical field, so knowing about fake reviews and how you can respond and protect yourself from them is key. These fake reviewers can be hard to track down, so keep reading to learn more about this trend.

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