If an employee was specifically named in a bad review, you can find yourself in a sticky situation where you’re stuck between a rock and a hard place. Make sure you know how to handle this situation appropriately and how you can use that review to improve your business processes to avoid this problem in the future.
We’re all about getting your business out there online, but don’t forget about the world offline! Traditional advertising methods still work for many businesses who are targeting consumers who may not be on Facebook every day. Make sure they see your online reviews regardless – find out how in today’s blog!
Curious about how some businesses can have so many reviews? Do you wonder how they are getting all these customers to leave feedback? In today’s blog, we’ve outlined three important points of customer experience that you need to know when it comes to making sure you have the best chance of succeeding online.
Online reviews aren’t exclusively useful for your business’s online reputation. Make sure you’re using your online reviews as free creative collateral in your social media campaigns by sharing them on your social channels as well! Complete with examples, this blog will show you how to make the most out of your reviews.
If you have noticed a sudden increase in negative reviews being left on your business’s professional profiles, you may be dealing with a competitor who is running a campaign to smear your reputation. In this blog, we’re outlining what a competitor’s fake campaign may look like and what you can do.
Each time a customer leaves feedback for your business via an online review, they’re giving you insight into their end of the experience. Whether someone is giving you positive feedback or not, there’s something you can learn from these comments that will help you improve your overall customer experience.
Our customers love the fact that our tool is both customizable and highly effective. But it all really comes down to how you’re able to use online reputation management tools as a way to connect with customers and improve your business. Learn about the top 5 templates we recommend!
Google My Business, Yelp, and Facebook are three of the most popular online review platforms that almost all businesses are listed with. Part of having a great online review management strategy is monitoring the reviews being left on your profiles. Find out how you can flag fake or negative online reviews on each type of profile.