Learn Online Reputation Management
Educate Yourself on the Realities and Importance of Reputation Management. Reputation management is not a fad, something that you can get to when you have time, or ignore. The reality is that everything is online, even if you are not. Online ratings and reviews are the new word of mouth. When people need any type of service or product they immediately go to Google or an online map and search for options. The search results with the best reputation i.e. the ones that have the most positive rating and reviews are the winners. People want to do business with a company that they can trust. Click the links below to learn why reputation management is a key strategy for growing your business, building your brand, and making sure that the great service you provide in person is reflected accurately online.
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Guides

Mark Zuckerberg has announced Facebook’s return to prioritizing posts by friends and family over content posted by business pages. Here’s how you can get ahead of the game with this new change to keep your content in front of the eyes of your followers.

Articles

We’ve put together our top ten tips for online reputation management in 2018. Find out what made the list of the most important points you’ll want to cover with your online reputation management strategy this year! If you want more information, don’t hesitate to reach out to us for more information about what you should be doing in the new year.

Articles

It’s a fresh new year and there are plenty of opportunities to use this time to reinvigorate your online review strategy. Maintaining a constant flow of new reviews is key in maintaining your reputation and a high star rating, but also in proving to potential clients, patients, and customers that you are still in good standing with those who choose to work with you. Learn more about what you can do in this blog.

Guides

Google My Business is allowing businesses to upload their own videos to their profiles, adding an entirely new dimension to your listing. Make sure you have a plan that lets you incorporate video into your online presence and stay a step ahead from the competition.

News

Now that we’re in 2018, it’s time to start reflecting on the state of your online reputation and updating your strategies to make sure you stay on top of the game this year. To help you out, we’ve outlined 10 reputation management trends to look out for in 2018. Read on to find out what you should be keeping an eye on over the next few months.

Guides

Oftentimes, it’s difficult to sit back and listen to feedback – especially if there are some hard truths involved. However, it’s sometimes necessary to just shut up and listen to what people are saying! Here’s our guide to how you can use customer feedback to improve your team.

Reports

Getting Google reviews is important – but people are always looking to reach a magic number of reviews that will allow them to ride on the waves of their profile’s success. Does such a thing exist?

Guides

Want to make the most out of your quest to manage your online reputation? Read on to learn about what you need to do to assemble a good online review system that will lead to an increase in positive feedback.

News

With each new year, business owners who are managing their online reputations must face new struggles that could undermine the efforts of the previous year. 2018 is no different and here’s what you need to know.

Articles

It’s true that the majority of us (rightfully) like to focus on the positive. No one likes a Debbie Downer, but sometimes you just need to talk about the worst part of your day to help your team get back to the good stuff.

Guides

Alongside Google My Business, Bing is a search engine and review platform that should be capitalized upon by business owners who are serious about their online reputation management. Here’s how to claim your Bing profile.

Articles

It goes without saying that not all feedback is equal. Next time you’re happy with hearing that your services were great, ask yourself if that’s all to the story? There’s always room for improvement, so we’re helping you get more authentic feedback with this post.

Articles

If it’s your first instinct to react to a negative or fake review with a truth bomb, you may want to hit pause for a second. As business owners in the digital world, it’s important to find a tactful way to respond to a negative review. Here’s what we recommend.

Guides

Yelp is one of the most widely-known business review platforms, but it’s not just for restaurant-goers or other reviewers of leisure! Business owners from all industries, including medical, should be claiming and managing their Yelp profiles. Here’s how you can too!

Articles

You’ve gotten a 5-star review! It’s time to celebrate – and reflect. Make sure you’re thinking about the bigger picture outside from that shiny star that now appears on your profile. Have you thought about what you need to learn from every review you get?

News

Google is constantly creating new ways to showcase their internal features, such as Google My Business reviews. This time around, Google has chosen to showcase snippets of reviews in their local search results. Now, more than ever, reviews are front-and-center!

Guides

Google My Business is one of the most influential online profiles for each and every one of our clients. Find out how you can claim your Google My Business profile to get started managing your online reputation effectively.

Guides

Like most things in life, there are good ways and bad ways to ask customers for reviews. If you want to know how you can train your staff and yourself to ask for reviews effectively, check out this post.

Guides

There isn’t a one-size-fits all method to asking for reviews. For some, texting customers is the best option. For others, asking during casual conversation is a good method. Here’s how you can create the best online reputation management plan for you.

Articles

For far too long, medical professionals have skirted around the issue of online reputation. The reason for this is simple: doctors have often relied on word-of-mouth to get patients in the door. In 2017, things are a little different and here’s why.

Articles

When your business is struck with a bad review, it may seem catastrophic! If you feel like the review is unfair or fake, emotions may run ever higher. But, does one bad review really matter when it comes to your online reputation?

Articles

Google is mostly known as a search engine, but it does a lot more than just show you search results. Google Maps and local recommendations are fan-favorites that incorporate reviews into their algorithms. Here’s what you need to know about Google My Business reviews.

Articles

MD.com is one medical review platform that has worked to stand out from the rest. Read on to find out what MD.com has to offer as far as a review platform goes, and why you should be claiming your profile on it as well.

Reports

When you think of Yelp, the first thing you may think of is a frustrated person leaving a bad review on a website. But, the reality is that Yelp services businesses from every industry – including the medical field. People are using Yelp to find their doctors and you should be appearing in those search results too.

News

We believe that having a good catalog of online reviews about your business is key in edging our competition and maintaining your reputation online. However, 43% of patients read 3 or less reviews – what does this mean for you?

News

We hate to yell “FAKE NEWS” here, but the real news is that fake reviews are everywhere these days. Knowing about fake reviews and how you can respond and protect yourself from them is key. Keep reading to learn more about this trend.

Reports

According to a study done by the Local Consumer Review, businesses with a 5-star rating get more clicks. As more and more people are turning to the internet to find who they will do business with, are you doing all you can to get your business up to 5-stars?

Guides

Getting new patients isn’t all about having your current patients refer you anymore. People are bypassing this process and heading straight to the web to find their doctor. Now, with Google My Business Posts, you can capture even more prospective patients.

Guides

Getting a steady stream of (positive) reviews takes work, so you’ll want to make sure that your review strategy is in proper working order before rolling it out onto your customers. Here’s how you can build a solid online reputation management plan that works for your business.

Guides

There are many online outlets that your business could exist in, but Google is one that you should be purposefully targeting as as part of your online reputation management strategy. Make sure your business is best represented on the world’s largest search engine!

Reports

UCompareHealthCare is a specialized review platform created for healthcare providers across the nation. However, it does a few “interesting” things that we’d like to bring your attention to. Read on to learn more about how this profile works for you.

Guides

Are you doing all you can to get more reviews to your online profiles? After all, modern customers are using online reviews to make their business decisions easier. Here’s our professional advice on the matter.

Articles

For many business owners, the bottom line is almost always one thing: money. This incentive can be easily overlooked when it comes to owners starting their own online review gathering plan. Here’s how much a single online review is really worth to businesses in all industries.

Articles

Here’s a stat for you: 74% of consumers say that positive reviews make them trust a local business more. Keeping this in mind, you need to know why online reviews are important to you and how much they can actually impact the success of your business. Learn more in this blog!

Reports

WebMD is one of the most popular medical review platforms on the web. In a sea of doctors who may practice within your specialty, how do you make sure that you stand out and gain more patients? Learn more about how you can capitalize on your WebMD profile in this blog.

Articles

Not all review platforms are made equally. Some unfairly distribute results, others use sneaky advertising methods to actually promote competitors, and others are easily played by fake reviewers. Here are the best doctor review websites for patients.

News

Mobile search is the most popular way for users to find businesses within their area when they’re on the go. Looking for a restaurant? Google has a recommendation. Looking for a doctor nearby? Google already has a list ready for you. Learn more about mobile search here.

Reports

CareDash is an online review platform built specifically to help patients connect with high-quality providers within their area. The next feature in our medical review site series, we’re taking a look at CareDash and how it stacks up to its competitors.

Articles

Many people have “SEO” on their mind, but fail to see how online reviews fit into their overall goal. In fact, Google uses online reviews as a major indicator of how well a business should be ranking in the search results page, especially thanks to mobile and local searching. Here’s how SEO and online reviews are linked.

News

We’ve all heard the horror stories some people walk away with after trying to buy their next car. That’s why so many people are checking out the online reputation of car dealerships before they even walk into the showroom. Learn more about how consumers are using reviews to make their decisions.

Reports

Do you know your business’s login information for Google My Business? If you don’t, you may want to take a look at this blog to find out exactly what you need to be doing to protect your Google My Business profiles from hackers who may want to sway consumers towards a competitor.

Guides

Reputation is important to us all, but how exactly do you “manage” your reputation aside from ensuring your services and goods are high-quality? Especially in the online world, employing reputation management strategies are key to protect your business and attract more customers.

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