Curious about how some businesses can have so many reviews? Do you wonder how they are getting all these customers to leave feedback? In today’s blog, we’ve outlined three important points of customer experience that you need to know when it comes to making sure you have the best chance of succeeding online.
Fighting fake reviews is a valiant effort that all business owners have to participate in if they want to protect their online reputation. Make sure you know the proper way to respond to suspicious reviews and prevent them from damaging your business’s reputation. To help you out, we’ve put together our three favorite resources that you can use to combat fake reviews.
Have you ever noticed that the products and industries that are considered “interesting” or “sexy” are the ones that get not only the most overall reviews, but also the most passionate reviews as well? If you’re in a sensitive or boring industry, the reality of online reviews may not be as glamorous. Find out how you can still get helpful feedback from customers in today’s blog.
Online reviews aren’t exclusively useful for your business’s online reputation. Make sure you’re using your online reviews as free creative collateral in your social media campaigns by sharing them on your social channels as well! Complete with examples, this blog will show you how to make the most out of your reviews.
For years, many healthcare organizations have struggled with whether or not they should be texting patients because HIPAA guidelines weren’t clear on the regulations for these interactions. Now, EMR & HIPAA have clarified their rules to include text message regulations that make it a lot easier for organizations to reach out to patients through text.
Sometimes, we tend to ignore the bigger picture while focusing on the small stuff. In some cases, like online reviews, the problem may not always be that people are leaving bad reviews because they’re fickle, but because you actually have a customer experience problem!
If a bad review was left that details a customer pointing their finger at a specific employee for their negative experience, it’s time to reflect. These situations are notoriously difficult to navigate. That’s why RepCheckup author, Scott, has written a guide to help you make the right decision.
Find out what happens when a business reputation manager’s dog gets fleas in today’s blog. Sometimes, even the professionals get caught up in a nightmarish situation that revolves around – you’ve guessed it – online reviews!