Prevent Negative Online Reviews
Triage potential negative reviews automatically. Quickly respond to negative reviews if they do happen.
  • Triage Negative Reviews
    Automatically identify customers and patients who may have had a poor experience. Customers or patients that would not recommend you to a friend or family member are sent to a private form to explain why.
  • Continual Solicitation
    Ensure the impact of any negative review is minimal by constantly soliciting new reviews. Send emails and text messages one at a time or integrate directly with your EHR or EMR to automate your efforts.
  • 24/7 Monitoring
    Get alerted when new negative online reviews are posted on your online rating and review profiles. Constantly monitor online ratings and reviews on the following websites: Bing, Facebook, Google, Healthgrades, RateMDs, SuperPages, Vitals, Yahoo, Yelp, and more.
  • Rapid Response
    Respond quickly to negative online reviews from one central dashboard. Let us do it for you with our Rapid Response service.
Frequently Asked Questions
What is a Negative Patient Review?
A negative patient review is any rating or review left on an online profile that rates a doctor or healthcare practitioner below three stars, on a five star rating scale. Negative patient reviews are a reality for any healthcare practice with an online presence. With the increasing use of the internet by patients, there has also been a rise in negative patient reviews as patient seek to voice their opinions on the care they’ve recently received. Recently, there has also been an increase in the number of fake negative patient reviews, a growing concern for many healthcare practices.
How Should I Respond to a Negative Patient Review?
If you happen to be on the receiving end of a negative patient review, it is best to act quickly. The first thing to do is ensure the patient was actually one of yours. Sometimes patients get confused and post on the wrong profile. It could also be a fake negative review. Once you have verified that this is one of your patients, respond in public and request to take the matter in private, over the phone or in person. Speaking with the patient directly, listening to their concerns and trying to understand their position can go a long way. In many cases, it will often result in the patient removing or modifying their review. Just remember to never, ever, reveal any PHI or disparage the patient in any way.
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