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| RepCheckup | BirdEye | |
| Background | ||
| You want to learn more about the businesses behind the software before you sign up. Below you'll learn more about each company which may help you decide if RepCheckup is for you. | ||
| Overview | More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup. | BirdEye gives small businesses and enterprises access to a variety of services that help organizations manage their full online presence. Users can schedule social media posts, solicit reviews, and message customers directly using their feature-rich platform. |
| Business Address | Buffalo, NY | Palo Alto, CA |
| Website Address | repcheckup.com | birdeye.com |
| Who uses it? | ||
| Depending on your use case, RepCheckup may be a better alternative to your current solution. In this section, you will learn who each solution is designed for to help you understand which one best fits your needs. | ||
| Who uses it? | Retail, restaurants, hotels, service providers, and healthcare providers like doctors, practices, and hospital systems. | Healthcare, Dental, Real Estate, Retail, Hospitality, Restaurants, Financial Services, Insurance, Legal, Automotive, Home Services, Personal Services |
| Price | ||
| No one wants to over pay for software. You can use this breakout to understand the price of each solution. Hint: RepCheckup is the lowest priced per feature! | ||
| Starting Price | $0 month | Available by quote only |
| Free Trial | Yes, available as a Free Account | Not Available |
| Free Version | Free Account Available, up to 500 texts and emails per month | Not Available |
| Platform | ||
| You and your organization might have different use cases that makes one solution better than another. Here you can compare the different ways in which the solutions can be used on, such as how RepCheckup is cloud based and can be used anywhere. | ||
| Cloud | ||
| Windows | ||
| Mac | ||
| iOS | ||
| Android | ||
| Features | ||
| If you want to do a great job, you need to have the right tools. This means you need to make sure you solution has the right features; whether you're looking for a free account, or the ability to directly reply to reviews (RepCheckup does both). | ||
| Business Listings | Not Available | Available |
| Campaign Management | RepCheckup gives users the opportunity to send out text messages and emails to their customers. Each message can be tailored to meet specific needs, such as asking for feedback through a survey or to get reviews on Facebook. Users can send emails and texts that contain a survey and review request. RepCheckup also has a Contacts feature where customer information can be stored. Users can send out campaigns in bulk or individually. | BirdEye displays data from over 200 sources in real time. Users can respond directly to reviews from the dashboard and will receive notifications of new ratings and reviews. Broadly also gives users reports on their online reputation so that organizations can understand how their efforts are working over time. |
| Review solicitation | SMS or Email, Surveys Enabled | SMS or Email |
| Customer Review Platform | RepCheckup’s Dashboard gives users the ability to monitor all of their most important review platforms. The Dashboard also showcases aggregate data so that users can fully understand their organization’s online reputation at any given time. RepCheckup also offers analytics tools to filter/sort reviews based on platform, date range, star distribution, sentiment, and keywords. | BirdEye offers a feature-rich dashboard that allows users to manage their online reputation, solicit reviews, message customers, and schedule their social media through one dashboard. |
| Gamification | Not Available | Not Available |
| Response Management | Yes, including the ability to respond to reviews from the RepCheckup dashboard and edit prior review responses. | Yes, including the ability to flag and follow up on negative reviews. |
| Review Monitoring | Yes, including a daily roundup of updates to all of the profiles attached to your account. | Yes, BirdEye gives users the ability to see all reviews in one Dashboard and respond accordingly. |
| Sentiment Analysis | Yes, users can search for reviews that include specific keywords. | Yes, BirdEye reports on trending sentiments in your reviews. |
| Net Promoter Score | Yes, RepCheckup constantly monitors for changes to your organization’s NPS and this information is displayed on the Dashboard. | Not Available |
| Social Media Metrics | Available, only to monitor new reviews or recommendations on social profiles. | Available, BirdEye will monitor and report on all updates to social profiles linked to the account. |
| Social Media Monitoring | Yes, you can connect RepCheckup with your Facebook profile and send customers requests for Facebook recommendations. Facebook can also be monitored through RepCheckup. | Yes, including tracking all mentions of keywords or hashtags. |
| Enterprise/Multi-location support | Yes, RepCheckup allows users to add multiple locations to their account. There is no limit to how many locations can be added to an account, though plan costs will change accordingly. | Yes, BirdEye supports multiple locations and enterprises. Users can set permissions and access by location and manager. |
| Competitor Review | Available | Available, BirdEye allows users to compare insights between competitors. |
| Ticketing | Generate reports with tickets | Generate, track and report on intra-company tickets for follow-up/response. |
| Support | ||
| Software is only as good as the support behind it. If you have any questions, concerns, or problems, make sure you’re working with company like RepCheckup that is ready to support your needs quickly. | ||
| Type | Phone, Email, Live Support, Ticket | Online Form, Live Support, Phone |
| Hours | 9-5pm EST Monday through Friday | Business Hours |
| Training | ||
| Learning a new piece of software can be difficult! This is why it's important to make sure you get a proper onboarding training and have a robust help desk. Even though RepCheckup is easy to use, you get both an onboarding training and access to a consistently updated Help Desk! | ||
| In Person | Available | Not Available |
| Live Online | Available | Available |
| Webinars | Available | Available |
| Documentation | Available – eBooks, Blogs, Help Desk, and Long-Form Content for Education | Documentation, online knowledge base, white papers |
