RepCheckup VS BirdEye
BirdEye 1 RepCheckup BirdEye 2 BirdEye
Background
Overview

More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup.

Powerful and feature-rich.

Business Address Buffalo, NY 2479 E. Bayshore Rd., Suite 100 Palo Alto, CA 94303
Website Address repcheckup.com birdeye.com
Who uses it?
Who uses it? Healthcare, Dental, Real Estate, Retail, Hospitality, Auto Healthcare, Dental, Real Estate, Retail, Hospitality, Restaurants, Financial Services, Insurance, Legal, Automotive, Home Services, Personal Services
Price
Starting Price $0 month Available by quote only
Additional Tiers $99, $75, $49, Based on Number of Locations
Free Trial Free Account
Free Version
Platform
Cloud
Windows
Mac
iOS
Android
Features
Business Listings
Campaign Management Dashboard displays data (can filter and sort also) from over 200 sources in real time. Respond directly from the dashboard. Generate tickets for management/followup. Report on reviews, over time, by source, compare performance, etc. E-mail/Text notification of new reviews.
Review solicitation SMS or Email SMS or Email
Customer Review Platform
Gamification
Response Management Respond to any of the integrated review sites directly from the Platform. Separate positive reviews from negative reviews and flag negative reviews for staff follow up. Ticketing engine helps direct and manage the follow up process.
Review Monitoring Ability to see all reviews in one place, filter and sort. Respond. Generate tickets to assign particular reviews to staff members for follow up.
Sentiment Analysis Natural language processing engine analyzes social media posts for trend reporting. ("number of people saying their pizza was burnt have increased by 7% this month")
Net Promoter Score
Social Media Metrics
Social Media Monitoring Track all mentions of any keywords or hashtags entered, filter by date, source, sortable by followers.
Enterprise/Multi-location support Yes, supports permissions and access by location/manager
Competitor Review Compare insights between competitors
Ticketing Generate reports with tickets Generate, track and report on intra-company tickets for follow-up/response.
Support
Type Phone and e-mail
Hours 9-5pm EST Monday through Friday 8-5pm CST Monday through Friday
Training
Documentation Yes, ebooks, blogs, and long-form content for education Documentation, online knowledge base, white papers
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