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| RepCheckup | GatherUp (Formerly Known As GetFiveStars) | |
| Background | ||
| You want to learn more about the businesses behind the software before you sign up. Below you'll learn more about each company which may help you decide if RepCheckup is for you. | ||
| Overview | More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup. | Takes an NPS approach. Solicit feedback from customers, tools to post feedback on your site, tools to encourage customers to post positive reviews on 40+ review sites/social media engines. Classification (and separation) of reviews by star ratings. Flag poor reviews for staff follow-up. Monitoring of said sites/engines. Reporting and monitoring tools. |
| Business Address | Buffalo, NY | San Jose, CA |
| Website Address | repcheckup.com | gatherup.com |
| Who uses it? | ||
| Depending on your use case, RepCheckup may be a better alternative to your current solution. In this section, you will learn who each solution is designed for to help you understand which one best fits your needs. | ||
| Who uses it? | Retail, restaurants, hotels, service providers, and healthcare providers like doctors, practices, and hospital systems. | SMB's, Enterprise and Agencies/Resellers |
| Price | ||
| No one wants to over pay for software. You can use this breakout to understand the price of each solution. Hint: RepCheckup is the lowest priced per feature! | ||
| Starting Price | $0 month | $75 per month per location, may change based on services purchased |
| Free Trial | Yes, available as a Free Account | Not Available |
| Free Version | Free Account Available, up to 500 texts and emails per month | Not Available |
| Platform | ||
| You and your organization might have different use cases that makes one solution better than another. Here you can compare the different ways in which the solutions can be used on, such as how RepCheckup is cloud based and can be used anywhere. | ||
| Cloud | ||
| Windows | ||
| Mac | ||
| iOS | ||
| Android | ||
| Features | ||
| If you want to do a great job, you need to have the right tools. This means you need to make sure you solution has the right features; whether you're looking for a free account, or the ability to directly reply to reviews (RepCheckup does both). | ||
| Business Listings | Not Available | Not Available |
| Campaign Management | RepCheckup gives users the opportunity to send out text messages and emails to their customers. Each message can be tailored to meet specific needs, such as asking for feedback through a survey or to get reviews on Facebook. Users can send emails and texts that contain a survey and review request. RepCheckup also has a Contacts feature where customer information can be stored. Users can send out campaigns in bulk or individually. | GatherUp allows users to solicit reviews through email, text, kiosk and website pages. API's to push positive reviews to customer's site. Their platform encourages positive reviews to leave reviews on over 40 sites such as Facebook, Google, etc. GatherUp also offers reporting and management services. |
| Review solicitation | SMS or Email, Surveys Enabled | GatherUp allows users to solicit reviews through email with a NPS metric request as well. |
| Customer Review Platform | RepCheckup’s Dashboard gives users the ability to monitor all of their most important review platforms. The Dashboard also showcases aggregate data so that users can fully understand their organization’s online reputation at any given time. RepCheckup also offers analytics tools to filter/sort reviews based on platform, date range, star distribution, sentiment, and keywords. | GatherUp offers a Dashboard for users to manage all of their services, including online reputation management features. |
| Gamification | Not Available | Not Available |
| Response Management | Yes, including the ability to respond to reviews from the RepCheckup dashboard and edit prior review responses. | Yes, GatherUp allows users to respond to any of the integrated review sites directly from the Platform. Users may also separate positive reviews from negative reviews and flag negative reviews for staff follow up. |
| Review Monitoring | Yes, including a daily roundup of updates to all of the profiles attached to your account. | Yes, GatherUp monitors and reports on major platforms that are linked to the account. |
| Sentiment Analysis | Yes, users can search for reviews that include specific keywords. | Not Available |
| Net Promoter Score | Yes, RepCheckup constantly monitors for changes to your organization’s NPS and this information is displayed on the Dashboard. | Yes, GatherUp heavily focuses on the importance of a Net Provider Score. It functions to help improve customer experience so that organizations can better their online reputation. |
| Social Media Metrics | Available, only to monitor new reviews or recommendations on social profiles. | Not Available |
| Social Media Monitoring | Yes, you can connect RepCheckup with your Facebook profile and send customers requests for Facebook recommendations. Facebook can also be monitored through RepCheckup. | Yes, GatherUp can monitor and report on social media platforms that are linked to the account. |
| Enterprise/Multi-location support | Yes, RepCheckup allows users to add multiple locations to their account. There is no limit to how many locations can be added to an account, though plan costs will change accordingly. | Yes, GatherUp can support organizations with multiple locations. |
| Competitor Review | Available | Not Available |
| Other | GatherUp offers guided setup services | |
| Ticketing | Generate reports with tickets | |
| Support | ||
| Software is only as good as the support behind it. If you have any questions, concerns, or problems, make sure you’re working with company like RepCheckup that is ready to support your needs quickly. | ||
| Type | Phone, Email, Live Support, Ticket | Online Form, Email (with an 8 hour response time) |
| Hours | 9-5pm EST Monday through Friday | Regular Business Hours |
| Training | ||
| Learning a new piece of software can be difficult! This is why it's important to make sure you get a proper onboarding training and have a robust help desk. Even though RepCheckup is easy to use, you get both an onboarding training and access to a consistently updated Help Desk! | ||
| In Person | Available | Not Available |
| Live Online | Available | Available at Various Hours |
| Webinars | Available | Monthly |
| Documentation | Available – eBooks, Blogs, Help Desk, and Long-Form Content for Education | Quick start guide, online guide, knowledge base, FAQ. |
