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| RepCheckup | Podium | |
| Background | ||
| You want to learn more about the businesses behind the software before you sign up. Below you'll learn more about each company which may help you decide if RepCheckup is for you. | ||
| Overview | More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup. | Focus on soliciting reviews through outbound text and e-mail. |
| Business Address | Buffalo, NY | Salt Lake City, UT |
| Website Address | repcheckup.com | podium.com |
| Who uses it? | ||
| Depending on your use case, RepCheckup may be a better alternative to your current solution. In this section, you will learn who each solution is designed for to help you understand which one best fits your needs. | ||
| Who uses it? | Retail, restaurants, hotels, service providers, and healthcare providers like doctors, practices, and hospital systems. | SMB and Enterprise |
| Price | ||
| No one wants to over pay for software. You can use this breakout to understand the price of each solution. Hint: RepCheckup is the lowest priced per feature! | ||
| Free Version | Free Account Available, up to 500 texts and emails per month | |
| Platform | ||
| You and your organization might have different use cases that makes one solution better than another. Here you can compare the different ways in which the solutions can be used on, such as how RepCheckup is cloud based and can be used anywhere. | ||
| Cloud | ||
| Windows | ||
| Mac | ||
| iOS | ||
| Android | ||
| Features | ||
| If you want to do a great job, you need to have the right tools. This means you need to make sure you solution has the right features; whether you're looking for a free account, or the ability to directly reply to reviews (RepCheckup does both). | ||
| Business Listings | Not Available | |
| Campaign Management | RepCheckup gives users the opportunity to send out text messages and emails to their customers. Each message can be tailored to meet specific needs, such as asking for feedback through a survey or to get reviews on Facebook. Users can send emails and texts that contain a survey and review request. RepCheckup also has a Contacts feature where customer information can be stored. Users can send out campaigns in bulk or individually. | Solicit reviews through e-mail and text. Manage existing reviews and see analytics, |
| Customer Review Platform | RepCheckup’s Dashboard gives users the ability to monitor all of their most important review platforms. The Dashboard also showcases aggregate data so that users can fully understand their organization’s online reputation at any given time. RepCheckup also offers analytics tools to filter/sort reviews based on platform, date range, star distribution, sentiment, and keywords. | |
| Gamification | Not Available | |
| Response Management | Yes, including the ability to respond to reviews from the RepCheckup dashboard and edit prior review responses. | Respond directly from Portal and smartphone app. Direct messaging app also. |
| Review Monitoring | Yes, including a daily roundup of updates to all of the profiles attached to your account. | Monitors and reports on (alerts also) major platforms, ability to report and view graphically. Respond directly from the platform |
| Sentiment Analysis | Yes, users can search for reviews that include specific keywords. | |
| Net Promoter Score | Yes, RepCheckup constantly monitors for changes to your organization’s NPS and this information is displayed on the Dashboard. | |
| Social Media Metrics | Available, only to monitor new reviews or recommendations on social profiles. | |
| Social Media Monitoring | Yes, you can connect RepCheckup with your Facebook profile and send customers requests for Facebook recommendations. Facebook can also be monitored through RepCheckup. | Monitors and reports on (alerts also) all major social media platforms, ability to report and view graphically. |
| Enterprise/Multi-location support | Yes, RepCheckup allows users to add multiple locations to their account. There is no limit to how many locations can be added to an account, though plan costs will change accordingly. | |
| Competitor Review | Available | |
| Ticketing | Generate reports with tickets | |
| Support | ||
| Software is only as good as the support behind it. If you have any questions, concerns, or problems, make sure you’re working with company like RepCheckup that is ready to support your needs quickly. | ||
| Type | Phone, Email, Live Support, Ticket | Online |
| Hours | 9-5pm EST Monday through Friday | Regular Business Hours |
| Training | ||
| Learning a new piece of software can be difficult! This is why it's important to make sure you get a proper onboarding training and have a robust help desk. Even though RepCheckup is easy to use, you get both an onboarding training and access to a consistently updated Help Desk! | ||
| Documentation | Available – eBooks, Blogs, Help Desk, and Long-Form Content for Education | E-books, documentation |
