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| RepCheckup | Reputation.com | |
| Background | ||
| You want to learn more about the businesses behind the software before you sign up. Below you'll learn more about each company which may help you decide if RepCheckup is for you. | ||
| Overview | More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup. | Reputation.com is primarily geared to work with large, multi-location businesses. Their platform provides multiple solutions, including reputation management, social media management, and managed Google services to promote the organization’s brand. Reputation.com provides a unique blend of guided services and user-dependent features. |
| Business Address | Buffalo, NY | Redwood City, CA |
| Website Address | repcheckup.com | reputation.com |
| Who uses it? | ||
| Depending on your use case, RepCheckup may be a better alternative to your current solution. In this section, you will learn who each solution is designed for to help you understand which one best fits your needs. | ||
| Who uses it? | Retail, restaurants, hotels, service providers, and healthcare providers like doctors, practices, and hospital systems. | Healthcare, automotive, retail, property management, hospitality, financial service, and senior living |
| Price | ||
| No one wants to over pay for software. You can use this breakout to understand the price of each solution. Hint: RepCheckup is the lowest priced per feature! | ||
| Starting Price | $0 month | Information not provided by Reputation.com |
| Free Trial | Yes, available as a Free Account | Not Available |
| Free Version | Free Account Available, up to 500 texts and emails per month | Not Available |
| Platform | ||
| You and your organization might have different use cases that makes one solution better than another. Here you can compare the different ways in which the solutions can be used on, such as how RepCheckup is cloud based and can be used anywhere. | ||
| Cloud | ||
| Windows | ||
| Mac | ||
| iOS | ||
| Android | ||
| Features | ||
| If you want to do a great job, you need to have the right tools. This means you need to make sure you solution has the right features; whether you're looking for a free account, or the ability to directly reply to reviews (RepCheckup does both). | ||
| Business Listings | Not Available | Available, Reputation.com offers a specific set of features that enable organizations to manage their listings. |
| Campaign Management | RepCheckup gives users the opportunity to send out text messages and emails to their customers. Each message can be tailored to meet specific needs, such as asking for feedback through a survey or to get reviews on Facebook. Users can send emails and texts that contain a survey and review request. RepCheckup also has a Contacts feature where customer information can be stored. Users can send out campaigns in bulk or individually. | Reputation.com offers tools to manage soliciting online reviews from their cloud and mobile apps. |
| Review solicitation | SMS or Email, Surveys Enabled | SMS or Email, Surveys Enabled |
| Customer Review Platform | RepCheckup’s Dashboard gives users the ability to monitor all of their most important review platforms. The Dashboard also showcases aggregate data so that users can fully understand their organization’s online reputation at any given time. RepCheckup also offers analytics tools to filter/sort reviews based on platform, date range, star distribution, sentiment, and keywords. | Reputation.com offers a Dashboard to monitor updates to your organization’s online reputation. This dashboard includes information regarding all profiles that you monitor. |
| Gamification | Not Available | Not Available |
| Response Management | Yes, including the ability to respond to reviews from the RepCheckup dashboard and edit prior review responses. | Yes, Reputation.com allows users to respond to reviews directly from their platform. |
| Review Monitoring | Yes, including a daily roundup of updates to all of the profiles attached to your account. | Yes, Reputation.com monitors and sends users alerts on new customer feedback. |
| Sentiment Analysis | Yes, users can search for reviews that include specific keywords. | Word-cloud |
| Net Promoter Score | Yes, RepCheckup constantly monitors for changes to your organization’s NPS and this information is displayed on the Dashboard. | Not Available |
| Social Media Metrics | Available, only to monitor new reviews or recommendations on social profiles. | Available, Reputation.com allows users to manage their social media accounts through their platforms. They provide data based on the profiles linked to the account. |
| Social Media Monitoring | Yes, you can connect RepCheckup with your Facebook profile and send customers requests for Facebook recommendations. Facebook can also be monitored through RepCheckup. | Yes, Reputation.com monitors social media platforms and allows businesses to post to their social profiles through the Reputation.com dashboard. |
| Enterprise/Multi-location support | Yes, RepCheckup allows users to add multiple locations to their account. There is no limit to how many locations can be added to an account, though plan costs will change accordingly. | Yes, Reputation.com is specifically geared toward multi-location, large organizations |
| Competitor Review | Available | Not Available |
| Other | Offers fee-based managed services | |
| Ticketing | Generate reports with tickets | Not Available |
| Support | ||
| Software is only as good as the support behind it. If you have any questions, concerns, or problems, make sure you’re working with company like RepCheckup that is ready to support your needs quickly. | ||
| Type | Phone, Email, Live Support, Ticket | Phone, Online Form |
| Hours | 9-5pm EST Monday through Friday | Regular Business Hours |
| Training | ||
| Learning a new piece of software can be difficult! This is why it's important to make sure you get a proper onboarding training and have a robust help desk. Even though RepCheckup is easy to use, you get both an onboarding training and access to a consistently updated Help Desk! | ||
| In Person | Available | Not Available |
| Live Online | Available | Not Available |
| Webinars | Available | Demos Available by Request |
| Documentation | Available – eBooks, Blogs, Help Desk, and Long-Form Content for Education | Available – Blogs |
