 |  | |
| RepCheckup | RevLeap | |
| Background | ||
| You want to learn more about the businesses behind the software before you sign up. Below you'll learn more about each company which may help you decide if RepCheckup is for you. | ||
| Overview | More customers than ever are using online reviews to determine what products and services they buy. Enhance your online presence and ensure offline realities are reflected in online reviews with RepCheckup. | RevLeap’s platform is focused on pushing review requests out via SMS and email, monitoring and reviewing in an easy-to-use platform, and funnelling the best reviews to sites of your choosing. Support is through dedicated account managers and appears to be very hands-on. |
| Business Address | Buffalo, NY | Calabasas, CA |
| Website Address | repcheckup.com | revleap.com |
| Who uses it? | ||
| Depending on your use case, RepCheckup may be a better alternative to your current solution. In this section, you will learn who each solution is designed for to help you understand which one best fits your needs. | ||
| Who uses it? | Retail, restaurants, hotels, service providers, and healthcare providers like doctors, practices, and hospital systems. | Hospitality, Healthclubs, Healthcare, Medical Spas and Day Spas, Chiropractors, Personal Services, Law Firms, Property Management and Real Estate, Retail and Ecommerce, Restaurants, Financial Services, Insurance, Automotive, and Home Services. |
| Price | ||
| No one wants to over pay for software. You can use this breakout to understand the price of each solution. Hint: RepCheckup is the lowest priced per feature! | ||
| Starting Price | $0 month | $199/month plus $199 for integration |
| Free Trial | Yes, available as a Free Account | Not Available |
| Free Version | Free Account Available, up to 500 texts and emails per month | Not Available |
| Platform | ||
| You and your organization might have different use cases that makes one solution better than another. Here you can compare the different ways in which the solutions can be used on, such as how RepCheckup is cloud based and can be used anywhere. | ||
| Cloud | ||
| Windows | ||
| Mac | ||
| iOS | ||
| Android | ||
| Features | ||
| If you want to do a great job, you need to have the right tools. This means you need to make sure you solution has the right features; whether you're looking for a free account, or the ability to directly reply to reviews (RepCheckup does both). | ||
| Business Listings | Not Available | Not Available |
| Campaign Management | RepCheckup gives users the opportunity to send out text messages and emails to their customers. Each message can be tailored to meet specific needs, such as asking for feedback through a survey or to get reviews on Facebook. Users can send emails and texts that contain a survey and review request. RepCheckup also has a Contacts feature where customer information can be stored. Users can send out campaigns in bulk or individually. | RevLeap offers tools to manage soliciting, viewing, disposition and follow up of online reviews to assist with review marketing. |
| Review solicitation | SMS or Email, Surveys Enabled | SMS or Email |
| Customer Review Platform | RepCheckup’s Dashboard gives users the ability to monitor all of their most important review platforms. The Dashboard also showcases aggregate data so that users can fully understand their organization’s online reputation at any given time. RepCheckup also offers analytics tools to filter/sort reviews based on platform, date range, star distribution, sentiment, and keywords. | RevPush offers a Dashboard to monitor updates to your organization’s online reputation. This dashboard includes information regarding all profiles that you monitor. |
| Gamification | Not Available | Not Available |
| Response Management | Yes, including the ability to respond to reviews from the RepCheckup dashboard and edit prior review responses. | Yes, RevLeap creates an automated promotion to login to Facebook and other platforms for four and five star reviews. Re-routes negative reviews for internal follow up. |
| Review Monitoring | Yes, including a daily roundup of updates to all of the profiles attached to your account. | Yes, RevLeap monitors and notifies users about updates on common review and social media sites. RevLeap uses SMS and email notifications. |
| Sentiment Analysis | Yes, users can search for reviews that include specific keywords. | Not Available |
| Net Promoter Score | Yes, RepCheckup constantly monitors for changes to your organization’s NPS and this information is displayed on the Dashboard. | Yes, RevLeap compiles data from an organization’s online reviews and ratings to help them monitor their NPS. |
| Social Media Metrics | Available, only to monitor new reviews or recommendations on social profiles. | Not Available |
| Social Media Monitoring | Yes, you can connect RepCheckup with your Facebook profile and send customers requests for Facebook recommendations. Facebook can also be monitored through RepCheckup. | Yes, RevLeap monitors social media platforms and allows businesses to post to their social profiles through the RevLeap dashboard. |
| Enterprise/Multi-location support | Yes, RepCheckup allows users to add multiple locations to their account. There is no limit to how many locations can be added to an account, though plan costs will change accordingly. | Yes, RevLeap allows businesses to add multiple locations to manage the entire organization’s reputation from one account. |
| Competitor Review | Available | Not Available |
| Other | Review Trackers allows for employer-based reviews, such as on GlassDoor | |
| Ticketing | Generate reports with tickets | |
| Support | ||
| Software is only as good as the support behind it. If you have any questions, concerns, or problems, make sure you’re working with company like RepCheckup that is ready to support your needs quickly. | ||
| Type | Phone, Email, Live Support, Ticket | Phone, Online Form |
| Hours | 9-5pm EST Monday through Friday | Regular Business Hours |
| Training | ||
| Learning a new piece of software can be difficult! This is why it's important to make sure you get a proper onboarding training and have a robust help desk. Even though RepCheckup is easy to use, you get both an onboarding training and access to a consistently updated Help Desk! | ||
| In Person | Available | Not Available |
| Live Online | Available | Not Available |
| Webinars | Available | Not Available |
| Documentation | Available – eBooks, Blogs, Help Desk, and Long-Form Content for Education | Blogs |
